Position Summary

The Global Business Development Manager (GBDM) is a senior, revenue-generating leader responsible for driving international growth for the company’s outsourcing portfolio directly reporting to CEO. This role sits at the intersection of strategy, client engagement, and market execution — translating global market intelligence into actionable pipelines, multi-regional client partnerships, and sustainable revenue streams.

The GBDM will own the full business development lifecycle across multiple geographies: from market entry planning and lead generation to deal structuring, contract negotiation, and post-sale expansion. This individual will work closely with delivery, operations, and executive leadership to align growth initiatives with organizational capabilities.

Core Responsibilities

1. Strategic Planning & Market Entry

• Develop and execute multi-year global business development strategies aligned with company growth objectives and outsourcing service lines.
• Identify, assess, and prioritize new markets, geographies, and verticals with high-growth outsourcing potential.
• Lead competitive intelligence initiatives — analyzing market trends, competitor positioning, and pricing dynamics to inform strategic decisions.
• Define go-to-market strategies for new service offerings, including partnerships, alliances, and channel programs.
• Collaborate with the executive team on annual revenue targets, geographic expansion roadmaps, and investment planning.

2. Market Adaptation & Localization

• Adapt value propositions, sales messaging, and service packaging to meet the regulatory, cultural, and commercial requirements of target markets.
• Build region-specific playbooks for client acquisition, proposal delivery, and contract execution.
• Monitor shifts in outsourcing demand across verticals (BPO, IT, Finance, HR, Customer Experience) and pivot strategies accordingly.
• Forge relationships with local chambers of commerce, trade bodies, and industry associations to build regional credibility and market access.

3. Resource Allocation & Pipeline Management

• Define and manage the business development budget, ensuring efficient allocation of resources across regions, campaigns, and client pursuits.
• Build and maintain a qualified global sales pipeline through structured prospecting, inbound demand generation, and partner referrals.
• Work cross-functionally with delivery and workforce planning teams to assess capacity against pipeline commitments before deal closure.
• Implement and optimize CRM systems and sales reporting frameworks to ensure accurate forecasting and pipeline visibility for senior leadership.
• Establish KPIs and performance dashboards to track lead conversion, deal velocity, win rates, and revenue attainment.

4. Business Growth & Revenue Ownership

• Own and exceed annual revenue and new logo targets across assigned regions and service lines.
• Lead end-to-end pursuit management for strategic deals: from qualification and solution scoping through commercial negotiation and contract execution.
• Develop pricing strategies and commercial models (outcome-based, FTE, managed services) that are competitive, profitable, and aligned with client needs.
• Structure and close multi-year outsourcing contracts, Master Service Agreements (MSAs), and SLA frameworks.
• Collaborate with finance and legal to ensure deal economics meet margin thresholds and contractual risk is mitigated.

5. Client Expansion & Relationship Management

• Build and nurture C-suite relationships (CXO, COO, CFO, CPO) within target accounts across multiple geographies.
• Design and execute account expansion strategies to grow wallet share within existing client relationships through cross-sell and upsell motions.
• Lead Quarterly Business Reviews (QBRs) and executive engagement sessions to reinforce value delivery and identify new growth opportunities.
• Develop a robust referral and advocacy network among satisfied clients, industry influencers, and ecosystem partners.
• Represent the company at global industry events, conferences, and forums as a visible brand ambassador.

Qualifications & Experience

Required

• 10+ years of progressive experience in business development, sales, or strategic accounts within the outsourcing, BPO, or professional services industry.
• Proven track record of closing complex, multi-million-dollar outsourcing contracts with Fortune 500 or mid-market global enterprises.
• Deep understanding of outsourcing service models: BPO, ITO, KPO, shared services, and managed services.
• Demonstrated ability to operate across multiple geographies, time zones, and cultural contexts simultaneously.
• Strong financial acumen — capable of building business cases, P&L models, and pricing frameworks.
• Experience with CRM platforms (Salesforce, HubSpot) and pipeline management best practices.
• Bachelor’s degree in Business Administration, International Relations, Economics, or a related field.

Preferred

• MBA or equivalent postgraduate qualification.
• Experience in regions such as APAC, EMEA, LATAM, or North America with established executive networks.
• Proficiency in a second language (Spanish, French, Mandarin, or Arabic preferred).
• Familiarity with outsourcing compliance frameworks such as ISO, SOC 2, GDPR, and data privacy regulations.